Privacy Policy – x 111 Data Protection and Your Rights

1. Introduction

x 111 operates the online gaming and sports betting platform at x111.plus. This Privacy Policy applies to all users who visit the website or register an account, regardless of which section of the platform they use — sports betting, live casino, slots, bingo or any other feature.

When we say "x 111", "we", "us" or "our" in this document, we are referring to the platform and the team responsible for operating it. When we say "you" or "your", we mean you as a registered account holder or visitor to x111.plus.

We take the privacy of Pakistani players seriously. This document is written in plain Pakistan English so it is easy to understand. If anything here is unclear, contact us using the details in Section 12 and we will explain it properly.

2. What Data We Collect

We collect data in three main ways: information you give us directly, information generated by your use of the platform, and technical information from your device and connection.

We only collect data that is genuinely needed. We do not ask for information that has no clear purpose in operating your account or processing your PKR transactions.

3. How We Use Your Data

Your data is used for the following purposes:

• Account operation: To create, maintain and secure your x 111 account, including your login credentials and account settings.
• Identity and age verification: To confirm that you are 18 or above and that the account details you have provided are accurate, in line with our Terms and Conditions.
• Payment processing: To handle PKR deposits and withdrawals via JazzCash, Easypaisa, Raast, bank transfer or card. Payment data is shared with the relevant processor only to the extent needed to complete the transaction.
• Platform personalisation: To display your balance, betting history, game preferences and responsible gaming settings accurately within your account.
• Responsible gaming: To apply deposit limits, session reminders and self-exclusion settings that you configure in your account settings. Activity data helps us identify patterns that may indicate a player needs support.
• Security and fraud prevention: To detect and prevent unauthorised access, duplicate accounts, suspicious betting patterns and potential misuse of payment systems.
• Customer support: To respond to your queries, resolve account issues and manage any complaints efficiently.
• Platform improvement: To understand how players use different sections of x 111 — cricket betting, live casino, slots, bingo — and improve the experience accordingly.
• Communications: To send you account-related notifications such as deposit confirmations, withdrawal updates and important changes to these policies. We do not send unsolicited marketing without your agreement.

We do not use your data for automated decision-making that produces legal or similarly significant effects without human review. Any account suspension based on activity monitoring is reviewed by the x 111 team before action is taken.

4. Payment Data and PKR Transactions

All financial transactions on x 111 are in Pakistani Rupees (PKR). The platform supports JazzCash, Easypaisa, Raast, bank transfer and Pakistan-issued debit cards and mobile wallets for deposits and withdrawals.

When you make a PKR deposit or request a withdrawal, we share the minimum data necessary with the relevant payment processor to complete that transaction. For a JazzCash deposit, this means sharing your JazzCash wallet number and the PKR amount with JazzCash. For a bank transfer, this means sharing the necessary bank reference information.

x 111 does not store full card numbers or full bank account details on its own servers. Payment reference information is retained in your transaction history for account record purposes. Your transaction history is available to you from within your account at any time.

Payment data shared with third-party processors is governed by their own privacy policies. x 111 is not responsible for how JazzCash, Easypaisa, Raast or your bank handles data on their side of the transaction.

If you believe there is an error in your transaction history or a payment has not been processed correctly, contact the x 111 support team with the transaction reference and date so we can investigate.

5. Sharing Your Data

x 111 does not sell your personal data to any third party for marketing or commercial purposes. We share your data only in the following circumstances:

• Payment processors: JazzCash, Easypaisa, Raast, banks and card networks — limited to what is needed to complete your PKR transaction.
• Identity verification services: Where a third-party verification service is used to confirm age or identity, your submitted documents are shared with that service for verification purposes only.
• Technical service providers: Hosting infrastructure, platform software and security services that are necessary to run x111.plus. These providers are contractually required to handle your data securely and not to use it for their own purposes.
• Legal requirements: If we are required to disclose data in response to a valid legal obligation, court order or authority request, we will comply with that requirement. Where we are permitted to do so, we will notify you.
• Business transfers: If x 111 is acquired by or merged with another entity, your account data may transfer as part of that transaction. You would be notified of any such change and of any resulting amendments to this Privacy Policy.

In all cases where data is shared with third parties, we share only the minimum required for the stated purpose.

6. Cookies and Tracking

x 111 uses cookies and similar technologies to keep the platform working properly, to maintain your session while you are logged in, and to understand how different pages and features are being used.

The types of cookies used on x111.plus are:

• Strictly necessary cookies: These keep your session active, maintain your login state and ensure the platform functions correctly. They cannot be switched off without breaking core platform functionality.
• Functional cookies: These remember your preferences — for example, which sport or game section you last visited — to make your next session faster and more convenient.
• Analytics cookies: These collect anonymised data about which pages are visited, how long players spend in different sections and which features are most used. This data helps us improve the platform. It does not identify you personally.

You can manage cookie preferences through your browser settings. Note that disabling strictly necessary cookies will affect your ability to log in and use the platform. Disabling functional or analytics cookies will not prevent you from using x 111 but may reduce the quality of your experience.

We do not use cookies to serve third-party advertising on x111.plus, and we do not share cookie data with advertising networks.

7. How Long We Keep Your Data

We keep your personal data for as long as your x 111 account is active and for a period after account closure as required to meet our legal and operational obligations. Specific retention periods are as follows:

• Account registration data: Retained for the life of the account and for a minimum of five years after account closure, in line with standard record-keeping practice for financial platforms.
• Transaction records: PKR deposit and withdrawal records are retained for a minimum of five years after the transaction date.
• Identity verification documents: Retained for the period required to support the verification decision and for a minimum of five years after account closure.
• Activity and gaming data: Retained for the life of the account. After account closure, aggregated and anonymised activity data may be retained for platform improvement purposes — it will not be linked back to your identity.
• Support communications: Chat and email records are retained for a minimum of two years after the last communication.
• Technical and log data: IP address logs and access records are retained for up to 12 months for security purposes.

When data is no longer required for any active purpose and the minimum retention period has passed, it is securely deleted or permanently anonymised.

8. How We Protect Your Data

x 111 applies a range of technical and organisational measures to protect your personal data from unauthorised access, loss, misuse or disclosure. These include:

• SSL/TLS encryption: All data transferred between your device and x111.plus is encrypted using SSL/TLS. This protects your login credentials, payment information and personal details during transit.
• Hashed passwords: Your account password is never stored in plain text. It is processed through a secure one-way hashing algorithm. Even x 111's own team cannot retrieve your original password — only reset it.
• Access controls: Access to personal data within the x 111 team is restricted on a need-to-know basis. Team members can only access the data relevant to their specific role.
• Session management: Your login session is managed securely with automatic timeout after a period of inactivity to reduce the risk of unauthorised access on shared devices.
• Fraud monitoring: Automated and manual monitoring is in place to detect unusual account activity, suspicious login attempts and patterns that suggest fraudulent use of the payment system.

No digital platform can guarantee 100% security at all times. However, we maintain our security measures actively and update them as threats evolve. If you suspect that your account has been compromised, contact the x 111 support team immediately so we can secure your account without delay.

9. Your Rights Over Your Data

You have the following rights in relation to the personal data x 111 holds about you:

• Right to access: You can request a copy of the personal data we hold about you at any time. We will respond to your request within a reasonable period and provide the information in a clear format.
• Right to correction: If any of the data we hold about you is inaccurate or out of date, you can ask us to correct it. Basic account details such as your contact number or email address can be updated directly from your account settings.
• Right to deletion: You can request that we delete your personal data. We will action this request where we are not required to retain the data for legal, financial or security reasons. Mandatory retention periods — for example, five years for transaction records — will apply regardless of a deletion request.
• Right to restrict processing: In certain circumstances you can ask us to limit the way we process your data while a query or complaint is being resolved.
• Right to data portability: You can request that we provide your personal data in a portable, machine-readable format where this is technically feasible.
• Right to object: You can object to specific types of data processing, such as the use of your data for platform analytics, subject to our legitimate operational requirements.

To exercise any of these rights, contact the x 111 support team at [email protected] with your registered account username and a description of your request. We will acknowledge your request promptly and aim to respond fully within 30 days.

10. Minors and Under-18 Protection

x 111 is strictly for adults aged 18 and above. We do not knowingly collect personal data from anyone under the age of 18. If we become aware that an account has been registered by a minor, the account will be closed immediately and any balance will be handled in accordance with our Terms and Conditions.

If you believe that a minor has registered an account on x 111 — including a family member using your device — please contact the support team immediately at [email protected] so we can investigate and act.

If you share a device with family members, please ensure your x 111 account is protected with a strong password that is not accessible to anyone under 18. Visit our Responsible Gaming page for further guidance on keeping your account private and managing your gaming activity safely.

11. Changes to This Privacy Policy

x 111 may update this Privacy Policy from time to time to reflect changes in platform functionality, payment methods, legal obligations or best practice in data protection. When changes are made, the revised policy will be published at x111.plus/privacy-policy and the "Last updated" date at the top of the page will be updated.

For material changes that significantly affect how your data is used or your rights as a player, we will make reasonable efforts to notify active account holders via email or an in-account notification before the change takes effect.

Continued use of the x 111 platform after the publication of any updated Privacy Policy constitutes your acceptance of the revised terms. If you do not agree with the updated policy, you should stop using the platform and contact support to discuss your account closure.

12. Contact Us About Privacy

If you have any questions about this Privacy Policy, want to exercise any of your data rights, or have a concern about how your personal data is being handled, the x 111 support team is the right place to start.

You can reach us by email at [email protected]. Please include your registered username and a clear description of your query or request so we can handle it efficiently. The support team operates on Pakistan Standard Time.

For responsible gaming support — including setting deposit limits, session reminders or requesting self-exclusion — please visit the Responsible Gaming page or access the tools directly from your account settings without needing to contact support first.